When process performance is precisely aligned with strategic imperatives, you are pursuing operational excellence. Perfection is a construct, but precision must be defined.
When it is defined, precision moves us forward with everything we learn. This is why we often hear operational excellence described as a journey. Creating a mind-set is more important than a recipe or a formula.
The roadmap guides you through the experience.
The experience leads you to a new way of thinking.
New thinking carries you to new levels of performance.
The results: reliability, responsiveness, and resilience.
Operational Excellence
Audie, in a very short amount of time, embedded himself within our organization as a trusted insider and not simply an advisor. He is strategic yet tactical and has a unique ability to connect equally well at all levels in an organization – from board room to boiler room. He never dilutes his message, never “dumbs it down”, just alters the presentation for the audience. Moreover, he is just a pleasure to be around, and this gives him the ability to push his clients hard, and they love him for doing so.
Over my career, I’ve been through several “lean” programs. What stuck out about Audie’s program and approach was his ability to reach across several lines of business at the same time, and help us create specific, strategic improvements in addition to building in accountability. He taught us to think about lean in a different way, that it’s not just about shaving seconds/minutes off of our processes. He taught us about how leadership fits into process improvement, and how we must challenge ourselves as managers/leaders. I noticed quickly that Audie connects with all levels of the organization. Audie’s wide breadth of experience and knowledge are a huge asset.
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